Calling 9-1-1 From a Cell Phone

Historically, when dialling 9-1-1 from a cellular telephone, the caller would reach the emergency services agency that services the area where the cellular tower signals were going through; hence, hopefully getting the caller in contact with the emergency services agency who would be closest to respond to the caller - most often going through the state highway emergency services systems.

However, as technology changes, so too does the world of calling 9-1-1 from a cellular phone.

Today, with cellular calls going through computers (Voice Over I.P.) and cable lines, it is often difficult to determine where the call is originating. Many emergency services agencies have "caller i.d." on their incoming phone lines, but if the caller is calling from a cellular phone whose mailing address is in California, but the caller is physically on a tour of duty in Iraq and needs help over seas, unfortunately, the agency in California will have to figure out how to transfer the caller to the area agency they need. This can result in long delays, confusion, and ultimately losing the caller without being able to help them.

Therefore, as with the last blog, be sure you know where you are when you call for help so that you can quickly and accurately relay this information to the emergency services operator. Also, do not cause un-necessary delays by being evasive, uncooperative, or offended by multiple questions revolving around your phone number and location. This is all done for YOUR safety, as YOU are the one calling for help.